Bagohsot.com Networks Terms of Service: Our Commitment to Reliable Hosting

At Bagohsot.com Networks, we are committed to delivering top-tier services with the utmost reliability and performance. Our Service Level Agreement (SLA) is designed to assure you of our dedication to excellence. It outlines the service levels, availability commitments, and service credit calculations to provide you with the confidence that your website and applications will run smoothly.

100% Network Uptime Guarantee and Reactive Hosting

We guarantee 100% network uptime for all hosting services, ensuring that your website remains accessible without interruptions. While our reactive hosting service monitors your site, regular maintenance and software updates can affect performance. It is ultimately the client’s responsibility to ensure their website is functioning properly. For those seeking proactive, always-on solutions, we offer customized managed hosting services tailored to your needs.

Power and Service Availability Commitment

Bagohsot.com Networks guarantees 100% availability of power and services throughout each month. In the rare event of downtime, you will be compensated with a Service Credit equal to 5% of your Net Monthly Recurring Charge (Net MRC) for every hour of downtime or a portion thereof.

Replacement Guarantee

We ensure all hardware and services remain in optimal condition. Should any hardware or services fail, our “Replacement Guarantee” promises to repair or replace the faulty component within one hour of diagnosis at no cost to you.

Network Uptime Assurance

Our network infrastructure is built to support a 100% uptime guarantee. If we fail to meet this benchmark, you will receive a credit equal to 5% of your monthly service fee for the first hour of downtime, with an additional 5% credit for each subsequent hour, up to a maximum of 80% of your monthly service fee. Please note, scheduled maintenance and emergency repairs initiated by Bagohsot.com are excluded from this calculation. To claim service credits, customers must submit a request via our support ticket system within three days of the incident.

SLA Exceptions

Our SLA accounts for circumstances beyond our control, such as government actions, acts of war, natural disasters, third-party service interruptions, or other force majeure events. Scheduled maintenance, DNS issues outside our purview, and false SLA breach claims also fall outside the scope of this agreement.

Understanding Net MRC

Net MRC refers to the base monthly recurring charge for the affected hosting or cloud service plan, excluding any additional services or add-ons not included in the standard package.

Technical Support

We provide fully managed support, including setup assistance, access issues, and server troubleshooting. Our servers are monitored 24/7, and our technical support team is readily available through Live Chat, our Helpdesk Ticket System, or Email. We strive to acknowledge support tickets within one hour and respond to phone inquiries during business hours.

Conclusion

Bagohsot.com Networks’ Service Level Agreement underlines our unwavering commitment to delivering superior service, unmatched network uptime, and outstanding customer support. As you partner with us, you can trust in our ability to provide reliable, secure, and efficient hosting solutions.

Bagohsot.com Networks: Your Trusted Partner for Performance and Reliability.